hibaje Privacy Policy
hibaje places the highest priority on protecting your personal information. In this policy we explain how your information is collected, used, and stored.
Introduction and Scope
This privacy policy ("Policy") applies to the hibaje platform (hibaje.cam) and all related services. This policy explains how we collect, process, store, and protect the personal information of our users.
By using the hibaje website or services you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy has been drawn up in accordance with Bangladesh's applicable data protection guidelines and international best practices.
What Information We Collect
2.1 Registration Information
When you create an account on hibaje, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Information about your preferred payment method (bKash, Nagad, Rocket, Upay, bank account)
2.2 Automatically Collected Information
When you use our platform, the following information is automatically collected through technical means:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and session duration
- Referral URL (where you came from before reaching our site)
- Information obtained from cookies and similar tracking technologies
2.3 Financial Transaction Information
To process deposits and withdrawals we keep records of transaction dates, amounts, and payment methods. This information is used for financial reporting and fraud prevention.
2.4 Gaming Activity Information
We store your gaming history, bet amounts, win and loss records, and information related to responsible gaming.
Purpose of Using Information
hibaje uses the information collected for the following purposes:
3.1 Account Management and Identity Verification
Personal information is needed to create, manage, and secure your account. Identity verification ensures that all users are of legal age and helps prevent fraud.
3.2 Payment Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit and withdrawal is ৳500 and financial information is processed securely.
3.3 Customer Support
Our 24/7 live chat support team may access your account information to resolve your issues. This is used solely for the purpose of providing support.
3.4 Legal Compliance and Regulatory Obligations
Retaining certain information is mandatory in order to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
3.5 Responsible Gaming
Information is used to monitor your gaming behaviour, identify signs of problematic gaming, and provide any necessary support.
3.6 Platform Development and Analytics
Anonymous or aggregated data is analysed to improve the user experience, resolve technical issues, and add new features.
Data Security Measures
hibaje follows industry-leading standards to protect your information. Our security framework includes:
4.1 Technical Security
- SSL/TLS encryption: all data transmissions are encrypted
- Database encryption: stored sensitive information is kept in encrypted form
- Firewall and intrusion prevention systems
- Two-Factor Authentication facility
- Regular security audits and penetration testing
4.2 Administrative Security
- Strict access control policy for staff
- Regular staff training on data protection
- Rapid response plan in the event of a data breach
Sharing Information with Third Parties
hibaje does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:
5.1 Payment Processors
Payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive the information needed to complete transactions. They are governed by their own privacy policies.
5.2 Technology and Service Providers
Hosting, cloud storage, gaming software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), and analytics service providers may access limited information under contract.
5.3 Legal Obligations
We may be required to provide information to authorities as part of a court order, government directive, or legal process.
5.4 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases we will inform users in advance.
Cookie Policy
hibaje uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
6.1 Types of Cookies We Use
- Essential cookies: essential for maintaining login sessions and security
- Functional cookies: for remembering your preferences and settings
- Analytical cookies: for monitoring and improving platform usage
6.2 Cookie Control
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work correctly.
Data Retention Period
hibaje retains your information for a defined period. The following factors are taken into account when determining this period:
- All account-related information is retained while your account remains active
- After account closure, certain information is kept for a set period to meet legal obligations
- Financial transaction records may be retained for an extended period for audit purposes
- If consent for marketing communications is withdrawn, the relevant information is removed immediately
Once the need to retain information has ended, we securely delete it or anonymise it.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access Information
You can request at any time to find out what information we hold about you and how it is being used.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. You can change some information directly in your account settings.
8.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Withdraw Marketing Communications
You can opt out of receiving promotional emails or messages at any time. This can be done from your account settings or by emailing [email protected].
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via live chat support or email. We will generally respond to your request within 30 business days.
Protection of Minors
hibaje's services are for persons aged 21 and over only. We do not intentionally collect information from minors under any circumstances.
An age verification mechanism is in place during the registration process. If we become aware that information has been collected from a minor, that account will be closed immediately and the information deleted.
International Data Transfers
Some servers of our technology service providers may be located outside Bangladesh. In such cases we ensure that:
- Information is transferred in accordance with internationally recognised data protection standards
- Contractual safeguards are in place for transfers to third countries
- Data processors have committed to providing equivalent protection
Policy Changes and Updates
hibaje periodically reviews this privacy policy and updates it as needed. When changes are made:
- The date of the update will be published at the top of the page
- Users will be notified by email of significant changes
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend that you review this policy on a regular basis.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Privacy Contact
Our privacy team is always ready to answer your questions.
We generally respond to all requests within a maximum of 30 business days.